We guarantee great customer support. We also understand that from time to time, you may need to return a product purchased from DLP® Store. To streamline that process, we provide this online form to initiate a Return Merchandise Authorization (or RMA). Please complete the form below and click the submit button. A customer service representative will review the form and contact you if necessary. You will then receive an RMA number and return instructions by email. Customer#: (example TH1029, located on either your invoice or packing slip) Your name:    Company:    Email:    Daytime Tel:    Order #:    Acct. Rep.:    Select Ordered online Sarah Buss Ross MacKawgy Donna Moretz Richard Morgan Michael Norton Stacey Palazzolo Lisa Phillips Todd Reed Kirk Ritari Ryan Schneegold John Sullivan Purchase Date:     (XX-XX-2002) Manufacturer:   Select BenQ InFocus Mitsubishi NEC Optoma Plus Proxima Sharp Sony Viewsonic Other Model:  Serial #:    Reason for return:    Purpose of return:     Replace    Credit   Please note: All returns for credit are subject to a 15% restocking fee and are allowed only within 7 days from the date of purchase.   Whenever returning an item to DLP® Store, we require the following packing and shipping methods: Lamp hours cannot exceed 4 hours of usage. Please return all products in their original packaging with original documentation. Clearly place the RMA # on a label and attach it to the outside of the box. Please do not write the RMA # directly on the box. Include the RMA # in the "Ship To" address line. Otherwise, customer will pay shipping costs and must insure the package for the purchased value. UPS is the only acceptable carrier. Do not send return merchandise via U.S. Mail by any method; products returned by U.S. Mail will not be credited or exchanged.       Source code: